Shipping policy
SHIPPING POLICY
At Vanity Mirror Pro, one of our main goals is to focus on high quality & safe shipping options - so that our customers can sit back and relax until they enjoy our products at home with their loved ones.
To ensure that we can offer our products at reasonable prices, we have chosen to ship the products directly from the supplier to you. This way, we can save tremendously on storage, transportation, and packaging costs, and offer you the products at a reasonable price.
HOW LONG DOES DELIVERY TAKE?
The processing of your order consists of 2 steps:
- Processing time (1-3 working days): order confirmation, adjustment, quality inspection, shipping preparation.
- Delivery time (approximately 7-10 working days depending on the destination country): The shipping time from our international shipping center to the delivery location. Once your order is picked up from the warehouse, it takes 7-10 working days* to be delivered to the destination in: - Australia. *All delivery times exclude delays due to customs and import duties. Delays may occur during busy periods such as Christmas, Black Friday, or Valentine's Day.
WHAT ARE THE SHIPPING COSTS?
We offer the following shipping options:
- Free DHL/UPS standard shipping (with tracking)
Please note that in case of a lost package, we can only offer you a replacement/refund if you have chosen insured shipping.
Once an order is placed, it cannot be changed or canceled anymore, as we immediately start processing and packing your order upon receipt.
The delivery time is calculated from the pick-up at our international transport center to the desired destination and may vary accordingly, depending on the delivery destination.
* All delivery times above exclude customs and associated delays. Delays may occur during periods of high demand, such as Christmas, Black Friday, or similar special offers.
WHERE IS MY PACKAGE?
After the package is packed, it is handed over to our transport company, and you will receive a tracking email.
For logistical reasons and to optimize delivery time, the order may be shipped in multiple partial deliveries.
Always check the status of your package on the Track Your Order page.
When your order is delivered, you can enjoy it! Of course, things can always go wrong. Do you want to exchange or return? Check the following page:
WHY ISN'T MY PACKAGE TRACKING WORKING?
Sometimes the transport company needs 1-2 working days to update the location of the package. We ask for your understanding and patience in these cases.
If you have any other questions (about shipping, ordering, etc.), feel free to send a message under the "Contact" menu item and we will reply as soon as possible! Or Email: support@vanitymirrorpro.com
CONTACT DETAILS:
Still have questions? Check out our FAQs or contact us via our Contact page